Transaction Guide

The provider of the services offered for sale on this site is Motivex Intelligence Bilişim Yazılım Robotik Sanayi ve Ticaret Anonim Şirketi. GoTeam is the software service that this company operates at goteamx.app.

This guide is published under Article 3 of Law No. 6563 on the Regulation of Electronic Commerce and Article 5 of the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce. Its purpose is to show you, before you place an order, which steps you will go through and where you can correct a detail you entered incorrectly.

• Trade name: Motivex Intelligence Bilişim Yazılım Robotik Sanayi ve Ticaret Anonim Şirketi
• Address: Muradiye Mah. Celal Bayar Üniversitesi Kampüsü Küme Evleri Teknokent No: 22 Ofis No: Z-27, 45140 Yunusemre / Manisa
• Tax office and number: Mesir Vergi Dairesi, 6232288048
• E-mail: [email protected]
• Phone: 0551 406 11 90

There are two separate sales flows on the site and they work differently. A GoTeam subscription is sold to companies, and CV Analysis is sold to people who want their own CV analysed. The steps below are written in the order you see them on screen.

The summary you see before moving to the payment screen shows in one place what you will pay and what you are approving.

The payment infrastructure is provided by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., authorised by the Central Bank of the Republic of Türkiye under Law No. 6493. PCI-DSS compliance for card data security rests with the payment institution.

• The name of the service bought. For a subscription, the plan name and the term (monthly or yearly); for CV Analysis, the name of the report.
• The total amount payable. The amount is stated with VAT included. There is no service charge, transaction fee or shipping cost added on top.
• Your invoice details. For a subscription these are read from the invoice profile stored in the panel; for CV Analysis they are taken from the form on the same screen.
• The statement that the sale is made over the internet.

The order is not locked at any step until the final approval on the payment screen. You correct a detail you entered incorrectly yourself, before the payment is completed.

Forms are checked for format before they are submitted. A missing or incorrect field is shown with a warning next to the field itself rather than at the bottom of the form, and the form is not submitted.

• If the plan or the term is wrong, you close the payment screen and select another plan or the monthly/yearly toggle from the plan list. Closing the payment screen means no charge is made to your card.
• If an invoice detail is wrong, for a subscription you use the Edit button under Settings > Subscription > Invoice Details. For CV Analysis you change the form on the order screen directly.
• If you ticked the approval box by mistake, you untick it and the purchase buttons close again.
• If a card detail is wrong, you correct it on the payment institution's screen. Because card fields never reach us at any stage, we can neither see nor correct an error in the card details.

Your contract approval is placed on record and sits on the same line as the record of your order. The record carries three things: the date and time the approval was given, the version label of the text you approved and the boxes you ticked.

The contract texts themselves are published on this site and can be read at any time. Because the text version is also stored, even if the contract changes later it is possible to work out from the record which version you approved.

If you want a copy of your approval record, write to [email protected] and state your order date. The date of the approval, the version of the text you approved and the boxes you ticked are sent to you by e-mail.

Your data is kept for the duration of the relationship between us and throughout the limitation periods set out in the legislation. Payment and invoice records are kept for 10 years under Article 82 of the Turkish Commercial Code (at least 5 years under Article 253 of the Tax Procedure Law); even if you delete your account, these records are held for that period and are then anonymised by severing the links to you.

Electronic commerce transaction records are kept for 10 years under Article 11/3 of Law No. 6563, and records relating to a distance contract for 3 years.

The purpose for which the details you gave during the order are processed is set out on the KVKK Privacy Notice page, and how they are protected and who they are shared with on the Privacy Policy page.

All the services sold are digital. There is no physical shipment and no shipping process, and no shipping fee is charged.

Delivery is completed within a few minutes at the latest from the approval of the payment. For a subscription your panel access and limits are provisioned, for a credit pack the credits are added to your account, and for CV Analysis the report is generated.

If the payment is taken but the service does not open, automatic reconciliation steps in: the payment institution is asked whether there is a matching payment and, if there is, the service is opened. That route produces a result within 24 hours at the latest. If the service still does not open, write to [email protected]; the refund conditions are set out on the Cancellation and Refund Policy page.

An e-Arşiv invoice is issued for every sale of ours regardless of the amount and is sent to you by e-mail. Invoices are issued through ePlatform Bulut Bilişim A.Ş. (Turkcell e-Şirket), which holds a special integration licence from the Turkish Revenue Administration, and each invoice carries the statement "Bu satış internet üzerinden yapılmıştır." (this sale was made over the internet).

Companies that buy a subscription view their payment history and the invoices issued in the panel under Settings > Subscription. People who buy CV Analysis find the invoice at the e-mail address they gave during the order.

The invoice is issued on the basis of the title, tax details and address you stated in the order. Entering these details correctly is the responsibility of the buyer.

If you run into a problem, the first step is to reach us: you can write to [email protected] or call 0551 406 11 90. For requests that are not resolved this way, the body to apply to depends on the status of the buyer.