Cancellation and Refund Policy

If you buy from a country other than Turkey, your payment is taken through our authorised reseller (Merchant of Record) Paddle. For those sales the seller is Paddle: the charge appears on your card statement as Paddle, the invoice and receipt are issued by Paddle, and the currency and any tax are calculated by Paddle for your country.

The CV Analysis report is digital content that is produced and delivered the moment your payment is approved. By confirming the order you expressly consent to immediate delivery; once the report has been produced there is no refund without cause. If the consumer law of your country gives you a right that cannot be waived, that right stands.

The cases where a refund is made are the same as for sales in Turkey: within 14 days of the purchase date we refund the price of an unused analysis credit, and if the report was never produced because of a technical error we refund the full amount. You can write to us or contact Paddle support directly (paddle.net); the refund is settled through Paddle and returned to the card you paid with.

This section applies only to purchases made from outside Turkey. Purchases made from within Turkey are governed by the sections below and Turkish law.

GoTeam subscriptions involve no minimum commitment. You do not have to wait out a notice period to end a subscription and you pay no cancellation fee.

The service stays open exactly as it is until the end of the term you paid for. Cancelling does not close your panel access at that moment; when the term expires, the subscription is not renewed.

If you cancel mid-term, the fee for the term you are in is not refunded. The fee was collected for the whole term and your right to use it runs until the end of the term.

Because the Customer acts within the scope of its commercial activity, Consumer Protection Law No. 6502 and the Distance Contracts Regulation do not apply to this agreement.

The term, renewal and termination of a subscription are set out in detail in the Business Subscription Agreement and the Pre-Contract Information Form.

Additional credit packs are sold separately from a subscription and are provisioned to your account the moment the payment is approved.

Within 14 days of the purchase date you can request a refund for the part of the credits that has never been used. A person reviews the request: the refund amount is calculated in proportion to the unused credits and, once the refund is made, the remaining credits from that pack are removed from your account.

Credits that have been spent are not subject to a refund. When a credit is spent, the analysis it paid for has been produced and delivered to your account.

Unused additional credits are not deleted at the end of a term, they stay in your account.

This section covers the CV Analysis service that people buy for their own CV. Here the buyer is a consumer and consumer legislation applies.

The CV Analysis report is created instantly as soon as your payment is approved. Under Articles 15/1-g and 15/1-h of the Distance Contracts Regulation, there is no right of withdrawal for services that are performed instantly in electronic form and whose performance has begun with the consumer's approval. This is also stated separately in the CV Analysis Pre-Contract Information Form that you approve before payment, and your approval is placed on record.

The absence of a right of withdrawal does not mean that the amount you paid stays with us in every case. As a commercial gesture we make a refund in two situations:

• Within 14 days of the purchase date we make an unconditional refund for an unused analysis credit. You do not have to give a reason.
• If the report was never produced because of a technical error, we refund the full amount you paid.

If an amount you did not expect has been charged to your card, if the same order has been charged twice or if you see a payment you did not approve, write to [email protected].

Your report is reviewed within 14 days and any amount found to be justified is refunded within the same period. In the case of a duplicate charge the whole of the second charge comes back; having used the service does not prevent that refund.

Which steps an order goes through and how a detail entered incorrectly is corrected are explained on the Transaction Guide page.

If the service cannot be reached during the term you bought for a reason attributable to us, the length of the outage is measured and you are offered two options.

The choice is yours: we refund the fee corresponding to the affected period, or we extend the term of your subscription by the length of the outage.

If the outage stems from your network, your device or another service you use directly, this clause does not apply.

A refund is always made to the card the payment was made with. No refund can be made to another card, to another person's card or to a bank account (IBAN).

The reason lies in how the payment flow is built.

Your card details are never recorded, processed or displayed on goteamx.app servers at any stage. The payment page is provided by PayTR.

The payment infrastructure is provided by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., authorised by the Central Bank of the Republic of Türkiye under Law No. 6493. PCI-DSS compliance for card data security rests with the payment institution.

On the day your request is approved, the refund instruction is sent to the payment institution. How long the amount takes to appear in your account depends on your bank: on average 1 to 3 business days for a credit card and 7 to 14 business days for a debit card.

These periods are written only here on the site. The other texts link to this section when a refund period comes up, they do not write figures of their own.

The record of a refund is also a financial record.

Your data is kept for the duration of the relationship between us and throughout the limitation periods set out in the legislation. Payment and invoice records are kept for 10 years under Article 82 of the Turkish Commercial Code (at least 5 years under Article 253 of the Tax Procedure Law); even if you delete your account, these records are held for that period and are then anonymised by severing the links to you.

Cancellation and refund requests are received at a single address: [email protected]. You can also reach us by phone: 0551 406 11 90.

If your request carries the following four pieces of information, the review is completed in the first exchange:

• The e-mail address you used for the payment
• The transaction number or the invoice number
• Which product the request concerns: a subscription, a credit pack or CV Analysis
• Your reason for the refund, one sentence is enough