Terms of Service

These terms are entered into between Motivex Intelligence Bilişim Yazılım Robotik Sanayi ve Ticaret Anonim Şirketi ("MotiveX Intelligence") and the company that opens a GoTeam account ("the Customer"). The company's registered office is at Muradiye Mah. Celal Bayar Üniversitesi Kampüsü Küme Evleri Teknokent No: 22 Ofis No: Z-27, 45140 Yunusemre / Manisa. Mesir Vergi Dairesi, tax identification number 6232288048. Contact: [email protected], 0551 406 11 90.

Throughout this text the words below carry the following meaning:

• Service: the recruitment software offered on a subscription basis at goteamx.app.
• Panel: the management interface that the users authorised by the Customer log in to.
• Candidate: a person who applies to a job posting published by the Customer.
• Candidate data: CVs, application form answers, uploaded documents and the records created during the process.
• Assessment credit: the analysis of one candidate against the criteria of one position.
• Term: the monthly or yearly period for which the subscription fee is paid in advance.

There are two separate services under the GoTeam umbrella and they are not governed by the same agreement. The subscription service is sold to companies and is governed by these terms. CV Analysis is sold to individual users, is a consumer transaction and is governed by its own documents.

The person who opens the account declares that they are authorised to represent the Customer and to accept these terms. The user who first opens the account becomes the administrator; that person adds the other users and sets their permissions.

An action taken by a user in the panel is deemed to have been taken on behalf of the Customer. Decisions on adding users and granting permissions are therefore the responsibility of the Customer.

Login credentials are personal. Sharing one account between several people, sharing login credentials and opening panel access to people outside the company are contrary to these terms.

If you believe there has been unauthorised access to your account, write to [email protected] without delay. On such notice we end the open sessions and, where we consider it necessary, suspend access temporarily.

Keeping details such as the invoice title, tax information and contact address accurate and up to date is the responsibility of the Customer. Correcting an invoice issued with incorrect details is possible only to the extent the legislation allows.

You use the Service to run your own recruitment processes. The following fall outside that use and count as a breach of the agreement:

A breach of any of these items is a ground for suspension and termination. How that is applied is set out in the suspension and termination section.

• Attempting to reverse engineer, copy or study the software in order to produce something similar.
• Renting out or reselling panel access to another company, or running another company's recruitment process through your own account.
• Pulling data in bulk with automated scripts, or sending requests to the interface above the limits of your plan.
• Running a security test, penetration attempt or load test without written permission.
• Uploading files that contain malware or infringe the rights of third parties.
• Publishing a posting that is discriminatory, does not correspond to a real position, or is unlawful.
• Using candidate contact details held in the system to send a marketing message outside the process the candidate applied to.

For candidate data the data controller is the Customer and MotiveX Intelligence is the data processor. Obtaining candidate data lawfully is an obligation of the Customer.

Informing the candidate is the responsibility of the Customer. It is the Customer who tells the candidate which data is processed for which purpose, that an AI assisted assessment takes place in the process and how long the data is kept. GoTeam provides the space where that notice is published, on the careers page and in the application form; the content of the text is the responsibility of the Customer.

Where processing requires explicit consent, that consent is obtained by the Customer. The same applies where special categories of personal data (Article 6 of Law No. 6698) are uploaded: asking for a document such as a health report during the process is the decision of the Customer and it is the Customer that establishes the legal ground.

Where CVs collected from another source are uploaded to the panel, the Customer is responsible for those candidates having been informed and for the data being transferable.

The division of duties between the parties in data processing is detailed in the Data Processing Agreement. The purpose and legal ground on which we process personal data are set out on the KVKK Privacy Notice page.

The full list of the providers that touch your data is published in the sub-processor list, and that list is the first place updated when it changes.

The current plans and prices are published at goteamx.app. The published prices include VAT, which means the amount you see at checkout is the amount charged to your card.

The subscription fee is collected in advance for the selected term and the term starts the moment the payment is approved. If you have chosen automatic renewal, the same fee is collected at the end of each term; you are informed by e-mail before the charge and you can turn automatic renewal off from the panel at any time.

An e-Arşiv invoice is issued for every sale of ours regardless of the amount and is sent to you by e-mail. Invoices are issued through ePlatform Bulut Bilişim A.Ş. (Turkcell e-Şirket), which holds a special integration licence from the Turkish Revenue Administration, and each invoice carries the statement "Bu satış internet üzerinden yapılmıştır." (this sale was made over the internet).

Because the Customer acts within the scope of its commercial activity, Consumer Protection Law No. 6502 and the Distance Contracts Regulation do not apply to this agreement.

The cases in which a fee is refunded are set out on the Cancellation and Refund Policy page. How an order is formed, delivered and how long it lasts is governed by the Business Subscription Agreement.

A price change does not apply to the term in progress. A new price takes effect only in a term that begins after the notice described in the amendment section has been given.

The software, the interface, the source code, the design, the brand and the assessment method belong to MotiveX Intelligence. A subscription transfers none of these rights, it only grants the right to use the service for the duration of the subscription.

The content the Customer uploads and the content created in the panel belong to the Customer: posting texts, candidate data, documents and assessment records. We claim no ownership over that content.

We process that content only in order to provide the service. We do not use Customer data for advertising, for an output offered to another customer, or to train an AI model.

The assessment is AI assisted. The score is produced against a fixed, evidence based rubric, and the final decision always belongs to a person. If you believe that an exclusively automated analysis has produced a result to your detriment, you may object under Article 11 of Law No. 6698 (KVKK, the Turkish Data Protection Law).

The system does not hire, screen out or reject a candidate. What it produces is a score, a rationale and a list of evidence; the person who reads that output and makes the decision is a user of the Customer.

The Customer accepts that it will not base a hiring decision on the automated analysis alone. Assessing a candidate's objection and, where necessary, reviewing the decision by a person are obligations of the Customer.

What the AI does at each step, what it does not measure and how a decision can be challenged are set out in detail on the AI Transparency Notice page.

The Service is delivered over the public internet. We announce planned maintenance in advance through an in-panel notice and by e-mail, and we try to schedule it for hours of low usage.

Some parts of the Service depend on external providers: file hosting and analysis come from providers established abroad, collection is carried out by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. and invoicing by ePlatform Bulut Bilişim A.Ş.. When one of these providers has an outage, the related part does not work; for the duration of the outage we report the situation and work with the provider on a resolution.

We do not commit to a specific availability rate. Writing such a rate would also require publishing its measurement; a percentage written without a published measurement is a promise that cannot be checked from anywhere.

What happens for periods during which the Service could not be used because of an outage depends on the refund conditions and is set out on the Cancellation and Refund Policy page.

None of the limits in this section applies in cases of intent or gross negligence. Under Article 115 of the Turkish Code of Obligations, an agreement that removes liability for intent or gross negligence in advance is absolutely void. No such clause exists in this text and no such result can be derived from it by interpretation.

In cases other than intent and gross negligence, the total liability of MotiveX Intelligence is limited to the subscription fee paid by the Customer within the 12 months preceding the date on which the loss arose.

We are not liable for loss arising from the Customer failing to protect its login credentials, using the Service contrary to the acceptable use section, or having obtained candidate data unlawfully.

The hiring decision belongs to the Customer. The consequences of a candidate being hired or not hired are the responsibility of the Customer.

If a payment cannot be collected, the account is not closed immediately. When the term ends, a 7 day grace period starts: throughout that period the panel, your postings and your assessment credits stay open exactly as they are, and you are asked by e-mail to complete the payment. If payment still cannot be collected at the end of the grace period, the account is suspended: panel login stops, no data is deleted, and once payment is made the account reopens as it was.

For a breach of the acceptable use section we first give written notice and allow you 7 days to put the matter right. In a situation that directly threatens the security of the system, the data of another customer or the rights of third parties, we suspend the account immediately together with the notice.

The Customer may terminate the subscription at any time, without having to give a reason. The Service stays open until the end of the paid term.

If we terminate the agreement, the fee attributable to the unused part of the term is refunded; how that is calculated is set out on the Cancellation and Refund Policy page. Where the reason for termination is a serious breach by the Customer, no refund is made.

While your account is open you can export candidate lists, applications, documents and assessment reports from the panel. We recommend that you carry out that export before termination.

After termination you can send your export request to [email protected]. A request made by the authorised person who opened the account is met within 30 days and the data is delivered in a machine readable format.

On your destruction request, candidate data, uploaded files and panel records are deleted. The only thing not deleted is the records the legislation requires us to keep.

Your data is kept for the duration of the relationship between us and throughout the limitation periods set out in the legislation. Payment and invoice records are kept for 10 years under Article 82 of the Turkish Commercial Code (at least 5 years under Article 253 of the Tax Procedure Law); even if you delete your account, these records are held for that period and are then anonymised by severing the links to you.

Under Article 24 of the Turkish Code of Obligations, a clause granting a right to amend general terms and conditions unilaterally is deemed unwritten. We have no right to amend these terms unilaterally. Amendments are made through the following procedure.

A material change affecting the fee, the scope of the service, the limitation of liability or the undertakings on data processing is notified to the e-mail address registered on your account at least 30 days before it takes effect. The notice states clearly what has changed.

If you do not accept the change, the term in progress is completed under the old terms and you gain the right to terminate the agreement at the end of that term. No additional fee is charged for that termination.

Changes that are not material, such as correcting a typing error, updating a reference to legislation or recording a change in a provider's trade name, are published by updating the effective date on the page.

This agreement is governed by Turkish law.

Disputes arising from this agreement shall be subject to the Courts and Enforcement Offices of Manisa.

If a provision is held invalid, the other provisions are not affected; in place of the invalid provision, the legally valid rule closest to the intention of the parties applies.

Notices are sent to the e-mail address registered on your account and to [email protected]. The agreement is formed when the terms are approved electronically while the account is being opened, and we keep a record of that approval.